If you are not satisfied with the customised clothing, is there an after-sales guarantee?
2025-06-19
Yes. If it is a product quality problem, such as open thread, fabric defects, etc., we provide free repair or replacement services. If the wearing is affected due to size problems, it can be modified or returned through negotiation without affecting the secondary sale. We are committed to making your custom clothing completely satisfying.【detailed】
How are customisation fees calculated?
2025-06-19
The customisation cost is mainly composed of fabric cost, production process cost, design cost (if any) and logistics cost. The quality and variety of fabrics, the complexity of the manufacturing process, and whether special designs are required will all affect the final price. We will provide you with a detailed quotation after understanding your specific needs.【detailed】
Can I choose the fabric myself?
2025-06-19
Yes. We have a rich fabric library for you to choose from, covering cotton, linen, silk, wool and other natural fabrics as well as all kinds of chemical fibre fabrics. If you have specific fabric needs, you can also let us know and we will do our best to find and source fabrics that meet your requirements.【detailed】
What is the size range of custom clothing?
2025-06-19
We offer a very wide range of sizes. Tops are available in sizes S to 5XL and bottoms are available in sizes 24 to 44. At the same time, it can be precisely customised according to the specific body size data you provide to ensure a comfortable fit.【detailed】
Is it acceptable to customise in small quantities?
2025-06-19
Yes. Regardless of the size of the order, we attach great importance to it. Small batch customisation can also enjoy our high-quality fabrics, exquisite craftsmanship and professional services to meet your personalised and small number of clothing customisation needs.【detailed】
Do you support cross-border logistics?
2025-06-19
Yes. We have established long-term cooperative relationships with several professional cross-border logistics service providers and can offer various logistics methods, including international express, sea freight, air freight, etc., to ensure the safe and timely delivery of goods to your designated international address.【detailed】
Can you provide design services?
2025-06-19
Absolutely. We have a team of professional designers who can create designs according to your needs, preferences, and fashion trends. You can provide information about inspiration, style preferences, and more, and we'll create a unique outfit for you.【detailed】
Is there a quality inspection process?
2025-06-19
Yes. We have three checkpoints: raw material inspection, semi-finished product inspection, and finished product inspection. The raw material inspection ensures that fabrics, accessories, etc., meet quality requirements; the semi-finished product inspection focuses on inspecting components in each production process; the finished product inspection is a comprehensive review of the complete garment, including size, silhouette, appearance, etc., and it will only be shipped once qualified.【detailed】
How do you ensure product quality?
2025-06-19
We have a strict quality control system. From the fabric procurement process, suppliers are rigorously screened to ensure that the fabric meets the relevant quality standards; in the production process, there are multiple process inspections, including cutting, sewing, ironing, and other aspects of sampling inspection and finished product inspection, to prevent quality issues from carrying over to the next process.【detailed】
How long does it take from order to delivery?
2025-06-19
Under normal circumstances, with the regular style and no complex customisation needs, delivery can occur within 10-15 working days after the order is placed. In the case of special fabric procurement and complex process production, the delivery time may be extended to 20-25 working days. We will communicate with you on a case-by-case basis at the time you place your order.【detailed】